Confidentiality

 The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

• To provide further medical treatment for you e.g. from district nurses and hospital services.
• To help you get other services e.g. from the social work department. This requires your consent.
• When we have a duty to others e.g. in child protection cases Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Feedback

We do hope that you find our practice of assistance to you. If you have any comments, constructive or critical, we do like to know about them. Please write or speak to the Patient Services Manager, who will be only too pleased to remedy matters if she can. Alternatively should you wish to do so please write to your registered doctor.

We are always pleased to receive suggestions for improving our services. We hope you will never have cause for serious complaint but if you do, we have a complaints procedure aimed at quick resolution of problems.

Please initially either speak directly or write to our Patient Services Manager, Rose Moore, who will help you through the procedure.

Violence Statement

The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures.

The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property.

All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault.