Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Easter Bank Holiday Opening Times 2020
- New
07/04/2020
Thursday 9th April Normal Opening Times Friday 10th April Normal Opening Times (Good Friday) Saturday 11th April Normal Opening Times Sunday 12th April Closed Monday 13th April Normal Opening Times (Easter Monday) Tuesday 14th Apri Read more
Coronavirus – High Risk – If you feel you should be on the very high risk list of patients requiring specific support and advice
- New
02/04/2020
NHS England has written to this group of patients and are in the process of identifying more patients in this category. If you have been missed you may shortly receive a letter. Please check here to see the list of specific conditions and advice: Read more
Important Information
- New
17/03/2020
Please be advised that we will continue to provide prescriptions for our patients on a monthly basis during the coronavirus outbreak. We are unable to take requests for increased supplies as this will lead to a shortage of medications for everyo Read more
Coronavirus - Requests for travel cancellation forms
- New
13/03/2020
The surgery is currently receiving a lot of requests for travel cancellation forms from people who want to cancel their trips due to the risk of contracting coronavirus. Depending on the specific travel insurance policy, most insurance companies w Read more
Social Prescribing Service
- New
09/03/2020
Did you know that you can improve your health through social prescription? Social prescription will link you to non-medical support and there is good evidence that this can lead to positive health and wellbeing outcomes. You can be referred by an Read more
Hay Fever
05/03/2020
Group Consultations
10/12/2019
Flu Clinic
06/09/2019
Marcham Road Health Centre – New appointment system
24/04/2019
Health Centre Closure
19/03/2019
Surgery Closures For Staff Training
13/11/2018
New Fast Track Clinic at Marcham Road Family Health Centre
20/11/2017
PATIENT NOTICE - Appointment System Changes
28/09/2017
Patient Access Online Services
07/02/2017
View your medical records online
29/11/2016
New Patients
12/01/2016

Marcham Road
Family Health Centre

Marcham Road
Family Health Centre

We are currently OPEN.

Latest News

Marcham Road
Family Health Centre

News

Marcham RoadFamily Health Centre

Marcham RoadFamily Health Centre

We are currently OPEN.

Latest News

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Marcham RoadFamily Health Centre

News

Marcham Road
Family Health Centre

Marcham Road
Family Health Centre

Submit self-monitoring health reviews
(if requested by the doctor or nurse):

Marcham Road
Family Health Centre