Have your say!
This Health Centre has a Patient Participation Group that works with practice staff to ensure that patients’ needs and suggestions are met.
We are always keen to welcome new people to both the face-to-face group and to our e-community.
If you are interested in getting involved, please complete our registration form.
Non-urgent advice: Please Note
You must be a registered patient of Marcham Road Health Centre to join one of these groups.
Our Purpose
The purpose of a Patient Participation Group (PPG) is to ensure that patients are involved in decisions about the range and quality of services provided by their practice.
We aim to promote the proactive engagement of patients through the use of our Patient Participation Group and seek the views of practice patients through direct communication and local practice survey. The outcomes of this engagement and the views of our patients can be used to improve the services provided by the practice.
Terms of Reference
What we do
Have your say!
The Marcham Road Health Centre Patient Participation Group (PPG) works in partnership with the Practice to improve two-way communication between the Practice and its patients. It provides a channel for patients’ suggestions and comments on the range and quality of services and facilities provided by the Practice; as well as making sure that the information provided for patients by the Practice is clear and helpful. We seek the views of Practice patients through direct communication, and occasional surveys, and ensure that as many patients as possible are kept informed about the Practice services, and any planned changes.
We are always keen to welcome new members to the group.
The group is open to all registered patients of the practice over the age of 16.
Terms of Reference
1. Name of Group
The Group is called Marcham Road Health Centre (the Practice) Patient Participation Group (PPG), and is affiliated to the National Association of Patient Participation.
2. Aims of the PPG
The PPG works in partnership with the Practice to facilitate two-way communication between the Practice and its patients, to provide a channel for patients’ suggestions and to comment on non-clinical services, facilities and information provided for patients by the Practice. The PPG represents the “patient view”.
3. Membership
Membership is open to anyone registered with the practice who is over the age of sixteen.
4. Officers
The Officers (Chairman, Vice Chairman and Secretary) will be elected, from the membership, at the Annual General Meeting (AGM).
5. PPG Meetings
- The PPG will meet regularly about 6 times each year, usually on a Monday. Start time will alternate between 2.30 and 6.30 pm.
- The autumn meeting will include the AGM.
- The Practice will be represented by two members of staff. The Practice Manager (or her deputy) and a GP Partner will attend the meetings as ex-officio members.
- The Quorum for any bi-monthly meeting is four members which must include at least two officers and at least one ex-officio member.
- All members are welcome to attend the bi-monthly meetings.
- Agendas and Minutes of the bi-monthly meetings will be emailed to all members.
Frequently Asked Questions
What is a patient group/patient participation group?
This is a group of volunteer patients who relay information about patients’ views to the Practice and give patients information about Practice services and any changes planned.
Will my doctor see this information?
No. This information is purely to contact patients for the reasons given above. The Practice GPs might see general feedback from patients, but this will remain anonymous.
Who else will be able to access my contact details?
Your contact details will be kept safely and securely and will be used only by the PPG Chairperson, database administrator and Secretary.
How often will you contact me?
About every two months to give you information about the PPG meetings; and very occasionally to ask for your opinion on Practice services
What if I no longer wish to be on the contact list or if I leave the surgery?
Simply email the PPG Chairperson or Secretary.
What information does the PPG hold about me and for what purpose?
The PPG holds only your name and email address. We use this information to inform you about our meetings and to circulate the Minutes. Occasionally we also send out patient surveys, and forward carefully selected health service information which may be of interest to you.
Useful links and documents
National Association of Patient Participation Group – www.napp.org.uk
Healthwatch Oxfordshire – healthwatchoxfordshire.co.uk