All appointment requests are initially managed by telephone by your Doctor. To speak to your Doctor please call 01235 522 602 before 12:00 noon on the day you would like your consultation and/or appointment. For urgent problems we are open until 18:30.

You will receive a call back from your Doctor later in the day. We will accommodate requests for a specific call back time wherever possible. Your Doctor will take a history from you and either provide advice during the telephone consultation or allocate you an appointment to be seen the same day.

If your Doctor of choice is not available you will be offered a call back by another of our Doctors working that day. To see when your Doctor is working please view our GPs’ Timetable.

When you call our Receptionist will ask for the reason you wish to speak to your GP. This is to provide the Doctor with an understanding of the nature of the problem before they call, but you do not have to give this information if you would prefer not to.

For more information please see our leaflet

Telephoning the Surgery

Please do not call the surgery before 09:00 unless:-

  • You need an appointment with a doctor or nurse for that day – Please telephone after 09:00.
  • To speak to administration (between 13:00 and 16:00)
  • To check on a prescription (between 13:00 and 16:00)
  • To speak to the dispensary
  • To make an appointment for a future day
  • To be added to the daily telephone triage call list

It will make it easier for everyone to get through to the surgery for urgent things between 08:30 and 09:00 if you can leave anything that is non-urgent until after 09:00.

Online Appointments

Telephone appointments can be booked online.  This will require registration at the practice when you will be provided with unique data to set up your individual account.

You can book your Doctor telephone call from midnight on the day you wish to receive your call back. Unfortunately the online booking system requires you to be given a time slot for a call back the Dr will call you back at any time on that day as soon as they are able to.

Pre-bookable Appointments

If you are unable to arrange same day access to your Doctor, you can book an appointment in advance with one of our GP Registrars or our Nurse Practitioner Carley Moore. These are all fully trained medical Doctors who work for the Partners at the practice or who are undertaking general practice experience as part of their ongoing training. Carley Moore is currently undertaking her Nurse Practitioner qualifications. Both the registrars and Carley Moore are supervised by a GP at all times.

Appointment Reminders

We operate an appointment reminder system for patients via text message. If you need to cancel your appointment you can simply reply to the number provided in the message with ‘CANCEL’. Please ensure your mobile telephone number is up to date on our records.

Fast Track Clinic

You may be offered the option to see our Advanced Nurse Practitioner in the Fast track Clinic.  You will be seen by the Nurse, who will be able to advise and treat you for your problem.  If the Nurse feels that you need to see a Doctor, she will arrange this for you. Problems seen in this clinic are rashes and skin complaints, sore throats, ear problems, chest problems, water infections.

Extended Hours Appointments

We also provide some additional access between 07:00 and 08:00, Tuesday to Friday each week.

Evening and Weekend Appointments

Additionally, we work on a rota system with a federation of practices in the area to provide evening and weekend appointments. You can book an evening or weekend appointment, but you will be asked to attend whichever surgery is providing the service on that day.

The other practices in the federation are:

  • Malthouse Surgery
  • Abingdon Surgery
  • Long Furlong Medical Centre
  • Clifton Hampden Surgery
  • Berinsfield Medical Centre.

Please call and ask reception about these appointments.

Steroid Injections

Please note that steroid injections need to be booked by a Doctor and not via the Online Services. Patients should request a telephone consultation with a Doctor to arrange this.