Patient Advice And Liaison Service (PALS)

The Oxford University Hospitals (OUH) Patient Advice and Liaison Service (PALS) is committed to improving the service we give to our patients. It is a confidential service that aims to:

  • advise and support patients, their families, and their carers
  • listen to patients’ concerns, queries and suggestions
  • help sort out problems quickly on your behalf
  • inform patients, their families and their carers about the Trust’s Complaints Procedure
  • assist you if you have any concerns about your rights as a patient and how the OUH is fulfilling its part of the NHS Constitution with regard to your own care.

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